FAQ

After sending your order, we will contact you within 2 hours, specifying the date and time for the service. Our company strives to maximize the timetable and deadlines of all our clients.

FAQ

After sending your order, we will contact you within 2 hours, specifying the date and time for the service. Our company strives to maximize the timetable and deadlines of all our clients.

Do you work also in the evening?

Yes, it is possible to order us for the evening, but you should expect additional charges. You can find everything listed in the price list.

Do you determine the time of the work by yourself?

No. We always try to adjust to the customer’s time demands and usually it works.

Do you offer your services outside of Prague?

Yes. Our staff is able to come to you even outside of Prague, only you will be charged a bit more for the transport. Prices can be found in our price list.

What does cleaning by a hot water extraction method mean?

This is a mechanical way of cleaning carpets, during which hot water with a detergent is pushed by the steam pressure into the surface being cleaned. Later, the detergent, to which the dirt from the carpet is attached, is withdrawn back to the collector.

Do you charge extra for transport and detergents?

No. Transport and detergents are already included in the price calculation.

Do I pay for the work in cash or by transfer?

Here the customer can choose whether he prefers to pay by transfer of in cash at the place of the cleaning. He does always receive a bill, or an invoice.

How long it takes to dry the carpet after cleaning?

The complete drying lasts 2-24 hours depending on the depth of cleaning, which we choose according to the level of contamination.

Do you provide the cleaning of Persian carpets?

We do also ensure the cleaning of Persian carpets, however the cleaning of this carpet is more difficult compared to other, which is why it will cost you more money.

Can I order a carpet cleaning for the weekend?

Sure. Our employees work also during weekend and state holidays.

Preliminary order of carpet cleaning